1. Introduction

Xynaps ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical decision support platform.

By accessing or using Xynaps, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

Account information (email address, name)
Authentication credentials
Communication preferences
Feedback and support requests

2.2 Information Automatically Collected

Usage data (queries, session duration, features used)
Device and browser information
IP address and geolocation data
Cookies and similar tracking technologies

2.3 Information We Do NOT Collect

We do not collect or store personal patient information. Users are expressly prohibited from including personal identifiers (names, medical record numbers, etc.) in their queries. Our platform is designed to work with de-identified clinical data only.

3. How We Use Your Information

We use the information we collect for the following purposes:

Providing, operating, and maintaining our services
Processing your registration and authentication
Improving and optimizing our AI models and user experience
Sending administrative information (updates, security alerts)
Responding to your inquiries and providing customer support
Monitoring usage patterns and generating aggregate analytics
Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party providers (hosting, analytics, email delivery) who assist in operating our platform, subject to strict confidentiality obligations
Legal Requirements: When required by law, regulation, or legal process
Protection of Rights: To protect the rights, property, or safety of Xynaps, our users, or the public
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication with session management
Regular security audits and penetration testing
Access controls and role-based permissions
Continuous monitoring for unauthorized access

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it by law or for legitimate business purposes (fraud prevention, dispute resolution).

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access, correct, or update your personal information
Request deletion of your personal data
Object to or restrict certain processing activities
Request portability of your data to another service
Withdraw consent at any time (where processing is consent-based)

To exercise these rights, please contact us at admin@xynaps.io.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where required.

9. Children's Privacy

Xynaps is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform with a revised "Last updated" date. Your continued use of Xynaps after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: admin@xynaps.io